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Customer Satisfaction

Customer Satisfaction

We guarantee your satisfaction.

We want each of our customers and drivers to become an TEB Arval promoter and recognize us as the industry reference for service quality. Our approach starts with always considering the end-to-end experience and listening closely to what our stakeholders have to say.

Every day we put ourselves in the shoes of our customers and drivers to

• anticipate their needs

• respond accurately and reduce response times to go beyond agreed expectations

• understand and act immediately on their feedback

• improve our operational processes

• motivate our partners and suppliers to achieve the same commitments

Our organisation

• has account teams to ensure proximity to the customer

• empowers all employees to participate in dynamic problem resolution

• promotes individual and team initiatives to exceed customer expectations

• provides the right resources and tools to act in line with our ambition