Welcome to the section in which we provide answers to the questions we received from our clients or companies interested in the TEB ARVAL's offer. We would like to constantly update and complete the list of questions and answers and the Glossary, taking into consideration the issues you may be interested in. If you think that this section lacks information - please contact us.
  

• Assistance
• BNP Paribas
• Call Center
• Car Policy
• Depreciation
• Fleet Management
• Fleet Manager
• Lease Back
• Replacement Vehicle
• SLA - Service Level Agreement
• TCO

  

TEB ARVAL assists your drivers 7 days a week and 24 hours a day in case of an emergency. For drivers who become immobilized because of accident, breakdown, maintenance, repair, etc. in any part of Turkey, towing service is provided with the help of agreed tow companies. To benefit from the service, it is enough to call our dedicated phone number (444 2724). Towing service is given without any limitation on mileage; the vehicle is towed from the immobilization point to the nearest service station.
  

BNP Paribas (www.bnpparibas.com) is a European leader in global banking and financial services and is one of the 6 strongest banks in the world according to Standard & Poor’s. The group is present in over 80 countries, with over 200,000 employees, including 160,000 in Europe. The group holds key positions in three major segments: Corporate and Investment Banking, Asset Management & Services and Retail Banking. Present throughout Europe in all of its business lines, the bank’s two domestic markets in retail banking are France and Italy. The Bank for a changing world,  has one of the largest international banking networks, with strong positions in Asia and a significant presence in the United States. Nº5 in the global banking industry and nº1 of the French companies (‘Global 2000 Forbes’ 2007).
  

TEB ARVAL has established a 24/7 call center to ensure continuity in service quality. Composed of dedicated experts, the center is supported by specific processes and an adhoc software developed by Arval. The call center works closely with the sales department to ensure superior customer service. Drivers can call the center anytime they want and receive help. TEB ARVAL’s modern telephone exchange enables quick contact with a suitable person.
 

A set of rules for company car granting and utilization. To find out more see, also Car policy of a company.
  

Depreciation means allocation of value over a period of time. Accounting depreciation is used to assign the acquisition price or the manufacturing cost of fixed or intangible assets to the useful time. The total of capital allowance is called amortization. In case of long-term rental (operating lease) capital allowance is conducted by the lessor.
  

A second, apart from fleet funding, main pillar of long-term rental (operational leasing). It is a wide spectrum of services from purchase and vehicle registration, to its constant management and its sale at the contract termination. To find out more, see also Our services and products.
  

In case of prolonged vehicle immobilization, collision or theft, the user may be granted a substitute vehicle. We offer a wide range of options and vehicle types. To find out more, see also Our services and products.
  

It is TEB ARVAL’s liability to provide the highest quality of service. It is a set of detailed terms of cooperation - it determines for example the reaction time, way of order realization, additional services, etc.
  

TEB ARVAL uses the TCO (Total Cost Ownership) approach, i.e. optimizing the total cost of holding your vehicles. This is one of the pillars on which our offer is based, and it is through this system that we optimize the management of your vehicle fleet. To find out more, see also TCO.