FAQ
Questions and answers
Welcome to the section in which we provide answers to the questions we received from our clients or companies interested in the TEB ARVAL's offer. We would like to constantly update and complete the list of questions and answers and the Glossary, taking into consideration the issues you may be interested in. If you think that this section lacks information - please contact us.
- Assistance
- BNP Paribas
- Call Center
- Car Policy
- Depreciation
- Fleet Management
- Fleet Manager
- Lease Back
- Replacement Vehicle
- SLA - Service Level Agreement
- TCO
Assistance
TEB ARVAL assists your drivers 7 days a week and 24 hours a day in case of an emergency. For drivers who become immobilized because of accident, breakdown, maintenance, repair, etc. in any part of Turkey, towing service is provided with the help of agreed tow companies. To benefit from the service, it is enough to call our dedicated phone number (+90 212 444 2724). Towing service is given without any limitation on mileage; the vehicle is towed from the immobilization point to the nearest service station.
BNP Paribas
BNP Paribas (www.bnpparibas.com) is a European leader in global banking and financial services and is one of the 4 strongest banks in the world according to Standard & Poor’s. The group is present in over 85 countries, with 161,200 employees, including 125,800 in Europe (among whom 20,300 in Italy and 63,800 in France and in the Overseas Departments); 14,900 in North America and 8,500 in Asia. The group holds key positions in three major segments: Corporate and Investment Banking, Asset Management & Services and Retail Banking. Present throughout Europe in all of its business lines, the bank’s two domestic markets in retail banking are France and Italy. The Bank for a changing world, has one of the largest international banking networks, with strong positions in Asia and a significant presence in the United States. Nº6 in the banking industry and nº1 of the French companies (‘Global 2000 Forbes’ 2007).
Call Center
TEB ARVAL has established a 24/7 call center to ensure continuity in service quality. Composed of dedicated experts, the center is supported by specific processes and an adhoc software developed by Arval. The call center works closely with the sales department to ensure superior customer service. Drivers can call the center anytime they want and receive help. TEB ARVAL’s modern telephone exchange enables quick contact with a suitable person.
Car Policy
Depreciation
Depreciation means allocation of value over a period of time. Accounting depreciation is used to assign the acquisition price or the manufacturing cost of fixed or intangible assets to the useful time. The total of capital allowance is called amortization. In case of long-term rental (operating lease) capital allowance is conducted by the lessor.